we give credit and verify whenever

I app**** for a credit card online. I sent through all my FICA documents as per request.Consultant confirmed that all FICA has been received and all is in order on the 17th of March. The application was approved and a courier delivered my card. i had to provided FICA documents to the courier as well( he took pictures thereof) i have been using the card for about 3 weeks both with outgoing and incoming transactions.On Friday i tried to use the card and it say "account block due to outstanding FICA" when i call the call center the consultant phumeza)confirmed that cards are issued and only after that do they verify. totally untrue as checks need to be taken first before the application can be approved.i could be a *********. When i asked her when the bank will be open for me to do so she told me"i dont know you should know"

I went to the branch to clear the issue out and the customer service assistant showed me that all my documents are on system. i am not still sitting with no access to my account due to an issue that was not in my control.

just as i thought i should switch banks, its a good thing this is happening now. ABSA you have let me down and have left a bitter states in my mouth. your call center agents are a complete joke. unenthusiastic, lack of knowledge and bluntness.

this is not my issue but i now have to suffer the consequences thereof.

UNACCEPTABLE!DISGUSTING!