NL
Nthabeleng L
1 reviews | Active since Jun 2020
22 Jun 2020, 12:54
We escalated this query to the executive but no response.regards Clement Nkabinde *** or ***
Good day
I am hereby complain about the service we have received from ABSA by failing to assist us, they took our car on Monday after we have paid R2000 00 which was arranged. I have paid the amount of R 12 000 that I was in arrears and they are failing to help me out about the release of my car I need to understand because I need the car yes I do agree with the release fee and the procedures which they never explained to me before the payment but please I need to use my car please help me out because no one is willing to help me out I need to go to work .
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
22 Jun 2020, 13:43Dear Nthabeleng Lethoba
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .
Kind regards,
Daphne Le Grange
Group Customer Care
Absa's reply22 Jun 2020, 13:43
Official
Dear Nthabeleng Lethoba
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .
Kind regards,
Daphne Le Grange
Group Customer Care
NL
Nthabeleng L's updateReviewer Update
22 Jun 2020, 15:04Thank you,i need the car urgently to be able to go to work.
NL
Nthabeleng L's update22 Jun 2020, 15:04
Reviewer Update
Thank you,i need the car urgently to be able to go to work.