We don't give a....

Currently under debt review. AVAF debited my account today even though arrangements are in place. I called the called centre and spoke to Mpumi where they verified the error. She stated she can stop the debit order but will need a 3 month bank statement to refund me. Informed her that my bank statement is personal and no information on there is required for a refund and I cannot see why it's required for the bank statement as they should refund it bank to the same account. I am not asking it to be paid into any other account. My financial statement has nothing to do with them. I also informed her that they should not have deducted any funds in the first place and I should not be running around to rectify their mistake. I requested to speak to a manager and was informed he is in a meeting. Requested a call back from the manager and that I will be available at 10:15am. Still no call made to me. You have contravened the National credit act and I will be lodging a complaint. I want my funds refunded immediately and will not be waiting for more than 2 days for it to reflect in my account. I have bills to pay and your incompetence has a ripple effect. Secondly you customer service is lacking and in most other companies not contacting a client is a huge lack of service and not taken lightly, so basically your staff are not interested in your clients and don't know how to return a message. I am reminded why I changed my banking institution.