We debitted you ABSA account,we don't know why?

I cannot explain the incompetence I had to face the whole of this morning.<br> <br> I received an sms to notify me that my ABSA cheque account has been debited with 'x' amount. I called the call center and was transferred from pillar to post - no one can assist in clarifying why my account was debited and where the authorization came from?<br> <br> I was told that I could revers the debit, of course I can but why do I have to incur these extra costs? What about my ITC when returning this debit? What happens next month when this debit goes though again? Are these people competent to work in the financial industry??<br> <br> And after hours on the phone, I still don't know why my account was debited - what a fruitless and frustrating experience.<br> <br> I am considering reporting this unauthorized debit to the Ombudsman!!!