1 reviews | Active since Dec 2016

09 Dec 2016, 12:01

We can help ourselves because we can

<p>The title is the response to my complaint regarding the imposition of unilateral charges on my current account.</p> <p>At least 15 years ago, I entered into an agreement with ABSA Bank whereby, as I was older than 55, I could enjoy free banking as long as I maintained a fixed deposit of R20 000. This was done and the deposit has been maintained and reinvested every year. It has now more than doubled in value indicating that I have maintained my side of the agreement. During this time I was not charged any bank charges.</p> <p>Now out of the blue in November I have noticed various charges on my account viz. "Monthly Account Fee", " Ïnternet Bank Fee", "Transaction Charge" etc . So far this month the total charges exceed R100!</p> <p>How can ABSA break this agreement with a loyal client who been with them for more than 50 years and must lose this money from a lowly pension. </p>

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Replies (2)
Absa
Absa's reply09 Dec 2016, 14:11
Official
Dear Customer Thank you for bringing this matter to our attention. I see this complaint is already logged under case reference number ***, I will monitor the resolution process for you. Regards Claudette
's update24 Dec 2016, 12:42
Reviewer Update

Dear Claudette

I received a phone call from Fish Hoek branch acknowledging receipt of complaint and then to my utter astonishment, an invitation to participate in a survey to rate their (total lack of) service.

What a joke. Am i just wasting my time or will this matter be resolved?