We are sorry, no we dont care enough to fix it

Today almost 2 weeks after initially logging a call about a bug in their internet banking I got a call from ABSA to say sorry they took so long. What really shows how little they care is that at first they blamed it on a backlog, no answer as to why they **** to me. Even better is that the other complaint about my credit card not working seems not to even have been logged, which is great seeing as I had to pay premium call rates to be transferred between credit card and internet banking divisions without either one solving the problem. ABSA seem to think that as long as they say sorry and not actually do anything about the problem everything will be ok. I am shocking at just how bad their service is, especially as that was one of the selling points of their platinum service