Water leakage not repaired after more than a week

On 22/3/2016 I reported a water leak at my house. I got plumbers out to see what the problem was which I already paid. The problem is a leaking pipe underneath the building. On 24/03/2016 I emailed the invoice as well as the quote for repairs. I contacted the call centre and was told that a plumber on the panel will be sent out. After the plumber contacted me to arrange for someone to be at home,which I did. Later the afternoon I contacted the plumber who told me that two of their vehicles broke down but that they will definitely come around - no success. The next day they were sent out and I had to arrange once again for someone to be there. After 19 calls to the call centre and absolutely no feedback from them I was promised that the plumbers would contact me - untill now no response. I explained to the call centre that I am leaving at 12 today for a long weekend - So the pipe will be leaking untill I get back - Is this fair to the client???Will Absa reimburse me for the loss I am having. This is really the worst service I had from Absa in the 13 or so years that I have dealt with them.