Water Damage Claim

B.C Barker

2 reviews | Active since Dec 2018

24 Aug 2020, 10:30 Water Damage Claim Good Day

I currently have a open claim due to water damage.

The repair work has not yet started, as I'm in the process of extending the kitchen. However ABSA is requesting that I fix the damage cupboards and then send send them a proof of completion.

The incident occurred last year December and it took days for them to fix the damaged water pipe.

The current contractor informs me that he will not be able to use a large majority of the cupboards, as they have received extensive water damage.

The current damage was not picked up, by the assessor in December 2019, it is now 8 months later and the true extent of the damage can be seen.

I'm requesting that the water damage sustained be re-evaluated by the banks assessor, before I proceed with the kitchen extension.

Absa idirect Insurance's reply: 24 Aug 2020, 11:37

Dear B.C Barker Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-**********7 Kind regards, Rezona Louw Group Customer Care

I'm still waiting for feedback. Water damage quote that I received from the contractor was 28000 not 8000 as initially accessed.