JF
Jonty F
1 reviews | Active since Feb 2019
23 Dec 2019, 10:01
WATCH OUT - YOU DON'T GET 10% OF YOUR VIRGIN ATLANTIC FLIGHTS RATHER TRY DISCOVERY BANK OR FNB
Don't waste your time with Virgin Money, their rewards are a waste of time. You're better off with Discovery Bank or FNB who have proper reward schemes that you actually get the benefir from. I followed the exact instructions to book my ticket through the Virgin Atlantic call centre and I DID NOT get the 10% discount on my flight. I tried calling and their customer support is useless as the operators can't assist and they all work for ABSA bank anyway. You can only e-mail their customer support which I did and after numerous follow-ups, and over 1.5 months later, they told me I must contact Virigin Atlantic. They have useless customer support and no accountability for a reward they claim to offer on their website.
Helpful (0)
Replies (6)0
Replies (6)
Absa's replyOfficial
23 Dec 2019, 10:14Hi there Jonty F
Thank you for the posting.
The matter is being investigated and we will provide feedback as soon as possible.
We do apologise for the inconvenience caused in this regard.
Kind regards
The Virgin Money Team
Thank you for the posting.
The matter is being investigated and we will provide feedback as soon as possible.
We do apologise for the inconvenience caused in this regard.
Kind regards
The Virgin Money Team
Absa's reply23 Dec 2019, 10:14
Official
Hi there Jonty F
Thank you for the posting.
The matter is being investigated and we will provide feedback as soon as possible.
We do apologise for the inconvenience caused in this regard.
Kind regards
The Virgin Money Team
Thank you for the posting.
The matter is being investigated and we will provide feedback as soon as possible.
We do apologise for the inconvenience caused in this regard.
Kind regards
The Virgin Money Team
JF
Jonty F's updateReviewer Update
23 Dec 2019, 10:21Dear Virgin Money Team, are you just reply to make it look like you're actually going to do something? This is BS - You're not going investigate anything. I have been e-mailing your Customer Service e-mail address since the beginning of November and they claim to have investigated the matter, and still, I get an e-mail today telling me I must take it up with Virgin Atlantic! If you had any genuine interest, you might ask me to contact you directly. You don't know who I am, or what my account number is! I can almost guarantee you this will never be favourably resolved.
JF
Jonty F's update23 Dec 2019, 10:21
Reviewer Update
Dear Virgin Money Team, are you just reply to make it look like you're actually going to do something? This is BS - You're not going investigate anything. I have been e-mailing your Customer Service e-mail address since the beginning of November and they claim to have investigated the matter, and still, I get an e-mail today telling me I must take it up with Virgin Atlantic! If you had any genuine interest, you might ask me to contact you directly. You don't know who I am, or what my account number is! I can almost guarantee you this will never be favourably resolved.
Absa's replyOfficial
23 Dec 2019, 10:24Hi there Jonty F
Thank you for the posting.
One of our case managers is already busy with this investigation, therefore we do have your details.
The matter was referred to the product owner and we will provide an update as soon as possible.
Regards
The Virgin Money Team
Thank you for the posting.
One of our case managers is already busy with this investigation, therefore we do have your details.
The matter was referred to the product owner and we will provide an update as soon as possible.
Regards
The Virgin Money Team
Absa's reply23 Dec 2019, 10:24
Official
Hi there Jonty F
Thank you for the posting.
One of our case managers is already busy with this investigation, therefore we do have your details.
The matter was referred to the product owner and we will provide an update as soon as possible.
Regards
The Virgin Money Team
Thank you for the posting.
One of our case managers is already busy with this investigation, therefore we do have your details.
The matter was referred to the product owner and we will provide an update as soon as possible.
Regards
The Virgin Money Team
JF
Jonty F's updateReviewer Update
23 Dec 2019, 10:30I'm glad you have my details - it's a pity that I have to take to this forum to get proper attention to this matter. This morning the following is what the Case Manager e-mailed me. I'll wait to hear from you.
[Quote]
"Thank you for your patience in allowing me to attend to this matter and investigate.
I have engaged with the Virgin Money South Africe team who has advised that this matter should be taken up with Virgin Atlantic."
[Quote]
"Thank you for your patience in allowing me to attend to this matter and investigate.
I have engaged with the Virgin Money South Africe team who has advised that this matter should be taken up with Virgin Atlantic."
JF
Jonty F's update23 Dec 2019, 10:30
Reviewer Update
I'm glad you have my details - it's a pity that I have to take to this forum to get proper attention to this matter. This morning the following is what the Case Manager e-mailed me. I'll wait to hear from you.
[Quote]
"Thank you for your patience in allowing me to attend to this matter and investigate.
I have engaged with the Virgin Money South Africe team who has advised that this matter should be taken up with Virgin Atlantic."
[Quote]
"Thank you for your patience in allowing me to attend to this matter and investigate.
I have engaged with the Virgin Money South Africe team who has advised that this matter should be taken up with Virgin Atlantic."
Absa's replyOfficial
23 Dec 2019, 10:40Hi Jonty
The offer is with Virgin Atlantic yes, therefore we are trying to see how best we can assist to get this resolved.
We will provide an update soonest.
Regards
The Virgin Money team
The offer is with Virgin Atlantic yes, therefore we are trying to see how best we can assist to get this resolved.
We will provide an update soonest.
Regards
The Virgin Money team
Absa's reply23 Dec 2019, 10:40
Official
Hi Jonty
The offer is with Virgin Atlantic yes, therefore we are trying to see how best we can assist to get this resolved.
We will provide an update soonest.
Regards
The Virgin Money team
The offer is with Virgin Atlantic yes, therefore we are trying to see how best we can assist to get this resolved.
We will provide an update soonest.
Regards
The Virgin Money team
JF
Jonty F's updateReviewer Update
23 Dec 2019, 10:47Thank you for looking into this. Please keep in mind that I followed the exact instructions on your website. I did not book the ticket online, I specially called the call centre on *** and I paid with my Virgin Money Credit Card. These are the only requirements you state on the website, so I expect to receive the discount you advertised.
JF
Jonty F's update23 Dec 2019, 10:47
Reviewer Update
Thank you for looking into this. Please keep in mind that I followed the exact instructions on your website. I did not book the ticket online, I specially called the call centre on *** and I paid with my Virgin Money Credit Card. These are the only requirements you state on the website, so I expect to receive the discount you advertised.