WATCH OUT FOR ****MERS - DOES NOT MATTER WHO CALL YOU FROM WHICH BANK, NEVER ANSWER OR TELL THEM WHEN YOU ANSWERED YOU WILL GO DIRECTLY TO THE BANK YOURSELF!

Yesterday, my account with Absa was hacked. How it started, I received a call from Nedbank Bank (True Caller identified it as legit). I answered and spoke to Sharon Gloff, Employee No. MP667378 and she asked me whether I was aware that AMAZON is taking money of my account. I was immediately in a spin and said no that I am not aware and that I never buy anything from AMAZON. I immediately looked at my sms notifications and saw all these monies taken from my account by Nedbank to AMAZON. She then said she is going to put me through to Absa's ***** Department and gave me the following ***. This comes through as very confusing - because the sms notifications shows Nedbank, but Absa is assisting me. I then was connected to the "so-called" ***** Department, and was told that I should log onto my banking app so that they can help me to reverse the monies taken from my account. I believed them and did all they said. I was then told to reverse the amount of R10400, with them guiding me. Once the reversal was done I was told that it will take about 90 minutes for the money to be reflected back into my account. I kept on telling her that all my money is still in my account and should I not rather transfer it to my husband's account. I was told NO and that all was well, and that they are also at the same time updating my banking app. The women said she will call me after 90 minutes; however, I never heard back from her. At 5pm last night, I decided to go onto my banking app, only to find that R10,900 was taken from my account. I immediately transferred all the rest over to my husband's account and then phoned Absa's ***** Department. I was told that Absa will never ask me to go onto my banking app to assist me, however, I find this untrue, since I have paid a huge amount onto our home loan in early September, and was asked to go onto my Banking App to transfer the money into our home loan account, which was safe and secure. I was furthermore told by the Agent in ***** Department that I must go and do an affidavit at the SAPS and e-mail it to them for further investigation and was given the ***. He also told me that no Absa employee are allowed to give their employee number to anyone. Because a similar ***** situation happened with me in October 2023 and SAPS did nothing and Nedbank was not willing to pay my money back, I just refused to go to SAPS! I wish we can go back to the olden days when you received your pay in an envelope, then I know my money will be safe and secure! I have absolutely no trust in any of our banks anymore! NB: My husband does not have a job; I am the breadwinner and now we sit with basically no money!

Very heartbroken, because my hard-earned money is now in a ****mer's hands, who might be shopping now and laughing, whereas I am crying and am stressed out!