Wasting time, airtime and money

<p>I have spent in total probably 60 minutes (30 on each occasion) trying to get hold of the travel insurance operators at ABSA bank... I finally got hold of the operator last week who arranged my travel insurance . I can't complain about the service once I finally received it (all seemed good). This changed when a week later my credit card had been charged for the insurance docs, but I still hadn't received the documents. I tried 10 times to contact the insurance department at ABSA today 10 October 2016 to no avail. How am I meant to contact the department if they are always experiencing "high call volumes"???? I am absolutely sick of this!!!! I have wasted my time, my airtime and money on everything </p>