Wasting my time at Absa at Cresta

Visiting Absa at Cresta in Randburg today was a complete waste of time. Only two service stations were manned, and after waiting 40 minutes, I was still in the queue. I complained to a supervisor wearing a ridiculous hat, but to no avail. The branch has moved to a new location in the centre and s****ped the senior citizen counter. Is this how you treat an 83-year-old client, Absa? This is not my first complaint about this branch and I don't know why I went back there.