Wasting my time at ABSA

I received a sms to collect a new ABSA card in Dec. Stood in the row for 92 minutes. My wife stood in the row for more than 2 hoursfor her card. App**** for a loan early Jan 2016. To see the consultant took an hour. We were told that we will get a call within three days. After 5 days my wife phones the consultant. He told her he is very busy and will phone her back. No call was received. She again phoned the next day and was again informed that she will be called back. Four days later receied a call. Went to the bank at 14:00 waited until 16:05. My wife was informed she cannot be help. The program the application was filled in on and the program he was using to complete the transaction differs. Today I went to transfer money between accounts. The teller however requested my ID. I informed her that the transaction was from one of my accounts to the other. She told me it does not matter the card could have been ******, suggesting I stole the card. I said that it is a chipped card that requires a pin number but she insisted on my ID. I had to fetch my ID.