1 reviews | Active since Sept 2018
Wasting My Time.
I went into the ABSA Brackenfell branch this morning ( 27/09/18 ) at 10h45 to exchange my banking card which expires at the end of this month. I left the bank at 11h40.The time taken for the exchange was about 6 minutes , a waste of about 45 minutes.The person who helped was friendly and compedent .I would like to know if a service level agreement exists ? and what is management going to do the improve these turn around times ?
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
Hi Vaughn Canterbury
My name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is *** Progress will be provided within the next 2 working days. Please feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provided
Best regards,
Hi Vaughn Canterbury
My name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is *** Progress will be provided within the next 2 working days. Please feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provided
Best regards,