Wasted time in branch!
I went into Somerset West branch on Wednesday (around 13:30) and asked a consultant to change my notifyme settings from email to sms. She confirmed this had been done and yet I am still receiving emails everytime I do a transaction instead of smses as requested. I spent over an hour waiting in line to get this done and it was not done, despite her confirmation on it. I am not going back into the branch and find this level of service unacceptable, given my time and effort wasted to get this sorted in branch.
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Replies (2)
Absa's replyOfficial
30 Aug 2019, 10:20 Dear Client,
Thank you for bringing this matter to our attention and taking my call for more details. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Thank you for bringing this matter to our attention and taking my call for more details. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Best regards,
Absa's reply30 Aug 2019, 10:20
Official
Dear Client,
Thank you for bringing this matter to our attention and taking my call for more details. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Thank you for bringing this matter to our attention and taking my call for more details. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Best regards,
Absa's replyOfficial
30 Aug 2019, 10:27 Good day, I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: C-***1. This confirms that an incident has been logged. My email address is *** or you can reach me on *** if you need any further details.
Best regards,
Absa's reply30 Aug 2019, 10:27
Official
Good day, I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: C-***1. This confirms that an incident has been logged. My email address is *** or you can reach me on *** if you need any further details.
Best regards,