wasted time.

I'd like to share my disappointment regarding the appalling service I have received in efforts to replace my lost debit card. I cancelled my card on the ABSA banking app the same day it was lost, ordering it to be delivered to the Kennilworth branch. Two days later I visited the Stellenbosch branch in the Neelsie student center to enquire whether they could give me more information on how long the process would take but I was rudely informed that there was nothing that she could do for me and that I can only wait for the branch to contact me. I also visited the ABSA branch in the center of town where I was also told that there was nothing that could be done regarding tracing my new card but the lady very kindly showed me how to draw money without a card. TWO AND A HALF WEEKS passed and I had still not received any word from the kennilworth branch that my new card was available to collect. Having had enough of waiting and going around without a bank card I called the ABSA customer service line and was directed to the lost card line. The woman then informed me that I don't need to wait for the branch to contact me and that I could just collect a new card from any branch. In utter disbelief at this new information I visited the Herm**** ABSA branch where I was helped by a very friendly consultant and within 30min I was issued a new card. It is absolutely ridiculous that I was not informed of this option earlier considering I had visited 2 different branches during the two and a half weeks and having contacted the Kennilworth branch numerous times. Overall I am very disappointed in the process and feel that ABSA should not offer the service to cancel your card online if it clearly doesn't work. I am however very grateful to the Herm**** ABSA branch for the help I received otherwise I would still be waiting.