Waste of time Insurance

Our ceiling collapsed in July. Not once have we been contacted to follow up on our claim, we have spent so much air time phoning. The Assessor responsible, was useless! They arrived took photos and left. What type of inspection was that! The second time they arrived with no ladder or tools to inspect! How are Absa using people who are not equipped for the job?? To date we have not heard a thing from absa, the claims assistant Nabeela Karra avoids emails and phone calls. Disgusting lack of service. I've been an absa client for 20+ years! How can insurance claim be revoked when the assessors don't even do their job properly! Ombudsman here we come!