Waste of time

Absa zevenwacht mall seems as if it's just getting worst each and every time I come to get small things sorted I need to sit and wait forever to get helped and that's not even all. When I do however get helped they aren't even able to do it properly I had to return again and wait again because of there incompetence, like really I pay my backside off on bank charges to receive this type of service and when you complain its like no one in the branch could care less. They are ridiculously slow and even though me changing banks won't really "matter" to them I feel like this is so unfair and it's really not the standard and Quality that is advertised.