Waste of Time

My Wife upgraded her account to Private Client. From day 1 the Absa Consultant in charge of the account was either not available, hardly rep**** to emails.no answer to calls and if the Consultant rep**** it was days or a week later. Sometimes the Consultant was not at work that day and there was no one my Wife could contact. In my view the Consultant should be aware and educated on the Profile Client she is handling and what the basics are as in what services and options are available to that specific client as the Consultant has all the Clients information. Please replace the current consultant with someone more professional and informed