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DG
Duncan G

1 reviews | Active since Nov 2010

14 Mar 2016, 15:26

Waste of time

British Airways keep telling me I should get a \BA Card\". Eventually I investigate and find it's a credit card run by ABSA. I almost abandoned the investigation at that point but decided to take it a step futher just to see. I fill in and submit an online form that replies that my application has been submitted and, on the SAME PAGE, that it could not be submited for an \"unnkown reason\". Email to the helpdesk. No reply. Try the form again - this time it submits. Back comes a shopping list of documents that are required to be submitted electronically. I submit them all, and even have them certified as requested. (Does nobody in ABSA wonder about the legal validity of a copy of a certified dooument?) Several days later I get an email saying that the photo on the ID is \"unclear\" and I must resubmit or my application will oe cancelled and I will have to do it all again.<br> <br> Well, actually, I'm on leave and nowhere near my office. Also, how can the photo be unclear? It's a SCAN. That is what I look like. The State verified the likeness at the time that it issued the document to me.<br> <br> What am I expected to do? Get a new ID book? I don't think so."

0
Replies (2)
Absa
Absa's reply15 Mar 2016, 09:03
Official
Hello A0CE,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.

Kind regards

Danzig Boyce
Group Customer Care
Absa Bank Ltd
DG
Duncan G's update17 May 2016, 15:33
Reviewer Update
ABSA's "feedback" consisted of the following: numerous emails from mid-April on requesting documentation that I had already provided them (interestingly, no further objections to the ID). Finally I told them on the phone that I was not going to resubmit documents I had already submitted. Yes, they rep****, but your documents are out of date. Well, they were not out of date at the time I submitted them. How is it my problem is they expire because the bank is too *********** to process them timeously? Finally a "complaints adjudicator" informs me snippily that my refusal to submit documents would lead to the cancellation of my application. Well, Ms Viljoen, please be my guest - that is an eminently satisfactory outcome. You would be well advised in the future, however, to establish the facts of a case before "adjudicating" it in this manner.