Waste of time

I called the call centre yesterday , spoke to 2 different agents , I requested to be sent my bank statement for my savings account, and 1st person gave me a number to dial and i did so and it was savings plan number. I called again spoke to the 2nd person who said they can't help me , however he can personally deliver it to me like ***? I am disappointed in the service , I did tell them both that I am working during the day so I cannot go to the bank and request for statement, other banks are able to send statements via email and apparently you can\t