hH
heinrichsmit H

1 reviews | Active since May 2016

20 Aug 2018, 21:47

Was sold a product that I wasn't told how it works and all the extra charges, money confiscated

I wanted to increase my loan amount and an agent offered me a credit card and I took it without being informed about how everything works.

Money that I transferred from my cheque account to my credit card account was simply taken away and I get extra finance charges etc, when the debit order never went off as I requested.

They took away 1 month's interest but I keep being charged extra every month and this account is not being settled, and this is a little frustrating.

I don't use the credit card anymore but barely anything is being paid to the card because R100 is taken off every month, I wasn't informed that this would be the case.

I wasn't given a chance to read the terms and conditions I was simply told to sign and given a summary of the document.

If I knew this is how it was going to be I wouldn't have taken it.

I paid my other load with them perfectly fine and that was what I wanted.

The agent told me this would be the same and the only difference would be that if I paid the funds back to them within 2 months I wouldn't be charged any interest.

But to pay R100 a month when the installement is R200 per month. That is not right and R700 that was just confiscated from my account was not accounted for and no body could tell me why. It's my money and I want it back.

I will go to lawyers and charge lawyers fees after I win this. This is last attempt to settle things with ABSA and then move over to a better like capitec which I never had this issue with when I took credit with them.

Initially I asked for a loan, so then convert this to a loan since I was told by Dean that this would be the same thing. I don't blame him for it, I blame ABSA for malpractice and not training agents properly. False vocal summarising of terms and conditions I would say.

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Replies (1)
Absa
Absa's reply21 Aug 2018, 16:22
Official

Dear Client

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd