Warning to all...

My late husband and I had a Trust cheque account. Until recently, I was able to make payments online and now I cannot. The long queues at the ABSA Amanzimtoti Galleria will make you sigh, some weep. The Enquiries section is together with the tellers- even longer queues. Popping in (joke) to find out why I could not transact on line and ask why my bank account was frozen was a waste of time, I was assured it was not frozen. (One hour time wasted) I then app**** on the ABSA onlline services and was advised I needed FICA update. I decided to close the account. I was told to come back with a copy of the Death certificate and letter of Executorship. (two hours wasted) This week I summons up the courage to face the queues. No, they will still NOT close the account. (More than two hours wasted) They need original Death Certificate, original letter of Executorship (despite it being ABSA), late husband's ID book (which I have not got) and then - GET THIS... they will open up another account called a \Estate Late Account"and then I can get my money and then close this second account? They added they cannot close the account at branch level either"