RS
Roxann S
1 reviews | Active since Dec 2021
11 Aug 2022, 10:23
Warning to ABSA clients
Just had a strange debt go off my account and ABSA informs me that as I have provided my banking as part of a contract (online assist which was a for an amount of R** the following month a debit of R***.00) that I have no recourse, whereas with other banks, if as a customer I feel an incorrect amount is debited that I have the option to cancel the transaction. Very unsettling in a world where we should feel reasonable security in the brands we trust, very disappointed.
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Absa's replyOfficial
11 Aug 2022, 11:06Dear Roxann Soorinarayadu Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's reply11 Aug 2022, 11:06
Official
Dear Roxann Soorinarayadu Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
Best regards,