SV
Stacey V

1 reviews | Active since Dec 2015

10 Dec 2015, 10:34

WARNING ABSA payment pebble does not work!

Absa payment pebble and Disgusting Service<br> Do not touch the ABSA payment pebble unless you want:<br> 1) Failures on your device but sms of approval to customers<br> 2) Random failures AS well as reported failures - but transactions actually going through - leaving you with no way of know if you have been paid for goods or not.<br> 3) Repeated retries on cards until they eventually work (meanwhile some have actually worked already and will lead to very unhappy customers)<br> 4) Money disappearing from the customers account - does NOT appear in your account<br> 5) ZERO assistance from ABSA<br> 6) Absa being unable to provide you with a comprehensive statement<br> 7) Overcharged on your device fees for 8 months despite repeated assurances you will be refunded.<br> 8) Billed for failed transactions and billed for money returned to customers - you are required to follow up on these errors with Absa.<br> 9) Money being taken from your account despite disputes being put in writing<br> 10) Lump sum reversals from your account at random times<br> 11) No feedback after two weeks of waiting and attempting to placate understandably irate customers.<br> 12) Serious damage to your credibility

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Replies (1)
Absa
Absa's reply10 Dec 2015, 14:28
Official
Hello Staceyleev,



Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd