want to go and verifiy fingerprint by home affairs

on saterday my mother went in to absa after recieving a letter that she qualify for n personal loan at the bank for a amount she thought this came as a blessing because she really neede it so she went in the bank was busy with upgrades oky understandeble they phne her this morning to cme in again and she did now she needs to go to home affairs and verifi her print at home affairs since when??????<br> my mother after she was there stop at my place of work crying because absa made her feel like a crimanal she work with her hand every day and sometime her thumbs are a bit rough but was it nesesery for them to make her feel so bloodly small onece again i cant help asking myself is it because she is white its is wrong this is not the first time that we as a family have problems with this bank. the only one that help and are willing to listen is queen but funny she is not there today