want to change my account

app**** for a credit card on 19 November phoned in about 15 times got no help form the agents. we have to wait about an 1hr to get to them.that how poor the respond time is with absa. never had a problem with other banks. phoned in today waited for about an 1hr to speak to an agent. got to speak to her took my details and put the phone down on me.now u tell me what service is that. very upset and willing to change me bank as soon as possible.i know that I wont get a response because they don't care for the smaller custome???