LB
Lisl B
1 reviews | Active since Nov 2011
29 Nov 2017, 16:22
Wall damage
Our perimeter wall was destroyed by a car. This happened on a Saturday. There were no help as it was outside of business hours. The emergency number is only for electricity and plumbing. I would think if anyone can walk onto your property and break in, that would be an emergency. First thing Monday a 8 I phoned. The consultant said 48 hours. I said I am going to fix the wall immediately as it is a huge security problem. I have send in the invoice and photos. No reply received. It is now more than 48 hours. If I did not fix the wall myself, I would still sit with a problem. Judging by other complaints on this site about slow service, it won't be resolved by Christmas!
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Replies (5)0
Replies (5)
Absa's replyOfficial
30 Nov 2017, 15:24Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply30 Nov 2017, 15:24
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
LB
Lisl B's updateReviewer Update
01 Dec 2017, 09:50I have send the photos and the invoice (allready paid out of own pocket) on 28.11.2017 and received no response, not even an automated message stating that email was received. No one arrived to check the damage and now it is to late. it is now 7 days since the incident and all I have is a claim number, no correspondence or anything. Also we were told we have to pay R500 excess, which is not stated anywhere in the policy. i have read the policy and it specifically states that damage to a wall caused by a vehicle is covered.
LB
Lisl B's update01 Dec 2017, 09:50
Reviewer Update
I have send the photos and the invoice (allready paid out of own pocket) on 28.11.2017 and received no response, not even an automated message stating that email was received. No one arrived to check the damage and now it is to late. it is now 7 days since the incident and all I have is a claim number, no correspondence or anything. Also we were told we have to pay R500 excess, which is not stated anywhere in the policy. i have read the policy and it specifically states that damage to a wall caused by a vehicle is covered.
LB
Lisl B's updateReviewer Update
01 Dec 2017, 12:32After 20 min on the line we finally have got through! The consultant said we must sign and fill in a form that will be e-mailed to us. I will not sign it till I get an answer and I want it today! Why was this form not send when I phoned on Monday or informed that I must do so! I was only told to send pictures and invoice to ********** Nothing about a form. I could have done this on Monday if I got the right information! Find out who the person was I spoke to on Monday at 8 o'clock and give me an apology for the wrong info and send that person for training because they do not know what they are talking about. Also why do ABSA not reply to emails from address you provided????
LB
Lisl B's update01 Dec 2017, 12:32
Reviewer Update
After 20 min on the line we finally have got through! The consultant said we must sign and fill in a form that will be e-mailed to us. I will not sign it till I get an answer and I want it today! Why was this form not send when I phoned on Monday or informed that I must do so! I was only told to send pictures and invoice to ********** Nothing about a form. I could have done this on Monday if I got the right information! Find out who the person was I spoke to on Monday at 8 o'clock and give me an apology for the wrong info and send that person for training because they do not know what they are talking about. Also why do ABSA not reply to emails from address you provided????
LB
Lisl B's updateReviewer Update
01 Dec 2017, 13:00We are still waiting for the form that the consultant said will be e-mailed immediately. No surprise there. Phoned again-no answer.
Must we waste more of our own time and money to ask again where the form is? Also the consultant belittled my husband when he phoned and asked him if he is Afrikaans and then laughed at him! Shape up ABSA! It seems you do not value your customers. I pay for a service which I am not getting!
LB
Lisl B's update01 Dec 2017, 13:00
Reviewer Update
We are still waiting for the form that the consultant said will be e-mailed immediately. No surprise there. Phoned again-no answer.
Must we waste more of our own time and money to ask again where the form is? Also the consultant belittled my husband when he phoned and asked him if he is Afrikaans and then laughed at him! Shape up ABSA! It seems you do not value your customers. I pay for a service which I am not getting!
LB
Lisl B's updateReviewer Update
01 Dec 2017, 13:05Update: the form was send to my email address, not the one we provided. Why ask for an email adress and then send it to another one?
LB
Lisl B's update01 Dec 2017, 13:05
Reviewer Update
Update: the form was send to my email address, not the one we provided. Why ask for an email adress and then send it to another one?