Wake up Absa HL department!

Dear absa home loans department If you can put it on your website clearly that you are able to aid your clients in times of need then please do exactly that and don't make us beg you, send you a 1000 emails that your consultants just auto respond to. We are human beings and want to be treated in that way. I am currently on a short term arrangement which is almost at an end hence I am being pro active and have on multiple occasions sent emails to your home loan dept to which they state I must wait till the arrangement is up for them to review anything else?? What the hell. I cannot and will not be able to afford this!! I am a client being pro active and asking you what options do I have and you tell me wait till my repayment goes back to normal?? I am a long standing absa client. I have all my products with you. I have always supported you but this is some absolute nonsense and DO NOT REFER THIS QUERY TO HOME LOANS and let it marinate there!! I want a manager a senior someone who understands, who is willing to assist and not provide some damn response like "what is your account number" when I gave u all my damn details already!!