Wake up Absa

<p>I had a home loan which was settled a year ago. Previously got a statement saying it is still up and running. Somebody from Absa called me giving me the worst feedback ever saying I need to appoint a laywer to cancel the bond on my house but the deeds office did all of that when the bond was registerd in the new owners name. To my surprise I got another statement yesterday saying my installment is ***. When is Absa going to wake up and smell the roses. Surely after the proceeds was paid to a client the account should be nul and void. This is not funny anymore</p>