mB
martin B
1 reviews | Active since Aug 2015
14 Feb 2021, 13:52
waitting for my claim to be sorted out after 2 weeks
I'm disappointed after my home got flooded and absa is takking there time to approve .its 2 weeks later where I cant sleep or even remove carpets because absa staff seem to be on leave .have phoned the hotline twice where they promise some one will phone back to help but no one phones .your service is not up to standard
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Absa's replyOfficial
15 Feb 2021, 09:40 Dear Martin, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***3. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Absa's reply15 Feb 2021, 09:40
Official
Dear Martin, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***3. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care