PN
Phumzile N

1 reviews | Active since Jul 2013

29 Dec 2017, 12:35

Waiting time

Good Day,

I’m at an absa branch in key west. I need to cancel unauthorized debit orders. I have been waiting in the queue since 12:00. 30 minutes has lapse and the queue hasn’t shifted a bit. How long does one have to wait for assistance? I went to Cradlestone yesterday and the same happened, I left without getting any assistance.

0
Replies (2)
Absa
Absa's reply29 Dec 2017, 15:25
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

Absa
Absa's reply29 Dec 2017, 15:25
Official

Whilst at the branch please ask to speak to the branch manager and they will be able to assist you.

Best regards,