Waiting since 23 June for my credit card

I app**** online for a credit card on 23 June 2015 and was advised that it was approved and that I would receive a sms within 5-7 working days to collect my card from the Cape agate branch. When no notifications was received,I called the contact centre and emailed Absa and was advises both telephonicaly and via email on 7 July 2015 that my card was issued to the Cape Gate Absa and that they will notify me qithin 3-5 days to collect the card?I have not received a notification to dateand its 14 working days later?It doesnt help that Absa is quick with approvals,but poor when it comes to service delivery!