DG
Doreen G
1 reviews | Active since Sept 2024
12 Sept 2024, 11:38
WAITING PLEASE HELP
Absa, I asked you to please please help me with the payments I made via EFT, your consultant said they will be able to assist but it will cost R160.
Now I am still waiting. The refnr I was given is C-***4
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
12 Sept 2024, 13:44Dear Doreen Gonsalves, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***6. RegardsMarvellus ChaukeAbsa Bank Group Customer Care
Best regards,
Absa's reply12 Sept 2024, 13:44
Official
Dear Doreen Gonsalves, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***6. RegardsMarvellus ChaukeAbsa Bank Group Customer Care
Best regards,
DG
Doreen G's updateReviewer Update
12 Sept 2024, 13:52Thank you, Please also note I am a brand new client of Absa and I would really appreciate the payments that I made be reversed back to my account like it was said would happen. Proof of the payments was also sent.
DG
Doreen G's update12 Sept 2024, 13:52
Reviewer Update
Thank you, Please also note I am a brand new client of Absa and I would really appreciate the payments that I made be reversed back to my account like it was said would happen. Proof of the payments was also sent.
Absa's replyOfficial
12 Sept 2024, 15:03 Dear Doreen Gonsalves, as discussed please be informed that the matter has been escalated to the relevant team to do a recall, I will keep you informed, from Marvellus Chauke.
Best regards,
Absa's reply12 Sept 2024, 15:03
Official
Dear Doreen Gonsalves, as discussed please be informed that the matter has been escalated to the relevant team to do a recall, I will keep you informed, from Marvellus Chauke.
Best regards,