MB
Michelle B
1 reviews | Active since Jan 2013
06 May 2022, 07:19
Waiting on refund for almost 2 months!
My ABSA credit card has a credit balance. I informed my Debt Review agents on the 4th of March already about this and requested a refund from ABSA. On the 16th of March I was told this "I have sent a refund request to ABSA for the funds to be refunded to your bank account. Kindly note that the turnaround time can be up to 14 business days."
To date I have still not received my refund. When I can ABSA then they inform me that the request for a refund was only loaded on the system on the 24th of April and it should take 3 to 5 business days for the refund to reflect. Today is the 8th business day and I have not yet received my refund. Nevermind that I was told on the 16th of March by my debtbuster agend that my refund request was sent to ABSA.
When will I be receiving my refund? Nothing has been processed yet. This is unacceptable.
Michelle
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Replies (4)MB
Michelle B's updateReviewer Update
11 May 2022, 08:09Hi Lebogang,
It is now the 11th of May and I still not received any feedback with regards to my refund. All you said is that you assigned to my case and you will provide me with feedback by the 13th of May. I told you " I do not accept that you will provide me with feedback by the 13th of May. You could come back on that day to say my refund will be done in the next 3 to 5 business days? I would like feedback by Monday afternoon (9th of May). This request is with your refunds department and I would like to know by when I can expect my refund. "
You just ignored my email and didn't even bother to respond. I cannot believe that you do not know the status of this request.
It is now the 11th of May and I still not received any feedback with regards to my refund. All you said is that you assigned to my case and you will provide me with feedback by the 13th of May. I told you " I do not accept that you will provide me with feedback by the 13th of May. You could come back on that day to say my refund will be done in the next 3 to 5 business days? I would like feedback by Monday afternoon (9th of May). This request is with your refunds department and I would like to know by when I can expect my refund. "
You just ignored my email and didn't even bother to respond. I cannot believe that you do not know the status of this request.
MB
Michelle B's update11 May 2022, 08:09
Reviewer Update
Hi Lebogang,
It is now the 11th of May and I still not received any feedback with regards to my refund. All you said is that you assigned to my case and you will provide me with feedback by the 13th of May. I told you " I do not accept that you will provide me with feedback by the 13th of May. You could come back on that day to say my refund will be done in the next 3 to 5 business days? I would like feedback by Monday afternoon (9th of May). This request is with your refunds department and I would like to know by when I can expect my refund. "
You just ignored my email and didn't even bother to respond. I cannot believe that you do not know the status of this request.
It is now the 11th of May and I still not received any feedback with regards to my refund. All you said is that you assigned to my case and you will provide me with feedback by the 13th of May. I told you " I do not accept that you will provide me with feedback by the 13th of May. You could come back on that day to say my refund will be done in the next 3 to 5 business days? I would like feedback by Monday afternoon (9th of May). This request is with your refunds department and I would like to know by when I can expect my refund. "
You just ignored my email and didn't even bother to respond. I cannot believe that you do not know the status of this request.
MB
Michelle B's updateReviewer Update
11 May 2022, 08:09I still have not received any refund from ABSA.
MB
Michelle B's update11 May 2022, 08:09
Reviewer Update
I still have not received any refund from ABSA.
Absa's replyOfficial
11 May 2022, 12:17Dear Michelle Baker
Thank you for your posting.
Please refer to our email sent to your personal email address.
Kind regards,Group Customer CareRezona Louw
Thank you for your posting.
Please refer to our email sent to your personal email address.
Kind regards,Group Customer CareRezona Louw
Absa's reply11 May 2022, 12:17
Official
Dear Michelle Baker
Thank you for your posting.
Please refer to our email sent to your personal email address.
Kind regards,Group Customer CareRezona Louw
Thank you for your posting.
Please refer to our email sent to your personal email address.
Kind regards,Group Customer CareRezona Louw
MB
Michelle B's updateReviewer Update
19 May 2022, 06:49Still no refund!
I was told this on Friday via email "Your complaint reference C-***1 has now been closed. Our office received confirmation that the refund for the amount of R****, has been processed and will reflect in your account within 2-3 working days. We extend our sincere apology for any inconvenience caused.
Based on the above our office considers the matter as resolved and will be closing the file."
This matter is not closed. I sent an email yesterday to Rezona and I told her I still haven't received a refund and requested she sent me proof that it was done! No reply, nothing!
This is poor customer service! I am not going to wait a further 2 to 3 working days for my refund. This is pathetic!
I was told this on Friday via email "Your complaint reference C-***1 has now been closed. Our office received confirmation that the refund for the amount of R****, has been processed and will reflect in your account within 2-3 working days. We extend our sincere apology for any inconvenience caused.
Based on the above our office considers the matter as resolved and will be closing the file."
This matter is not closed. I sent an email yesterday to Rezona and I told her I still haven't received a refund and requested she sent me proof that it was done! No reply, nothing!
This is poor customer service! I am not going to wait a further 2 to 3 working days for my refund. This is pathetic!
MB
Michelle B's update19 May 2022, 06:49
Reviewer Update
Still no refund!
I was told this on Friday via email "Your complaint reference C-***1 has now been closed. Our office received confirmation that the refund for the amount of R****, has been processed and will reflect in your account within 2-3 working days. We extend our sincere apology for any inconvenience caused.
Based on the above our office considers the matter as resolved and will be closing the file."
This matter is not closed. I sent an email yesterday to Rezona and I told her I still haven't received a refund and requested she sent me proof that it was done! No reply, nothing!
This is poor customer service! I am not going to wait a further 2 to 3 working days for my refund. This is pathetic!
I was told this on Friday via email "Your complaint reference C-***1 has now been closed. Our office received confirmation that the refund for the amount of R****, has been processed and will reflect in your account within 2-3 working days. We extend our sincere apology for any inconvenience caused.
Based on the above our office considers the matter as resolved and will be closing the file."
This matter is not closed. I sent an email yesterday to Rezona and I told her I still haven't received a refund and requested she sent me proof that it was done! No reply, nothing!
This is poor customer service! I am not going to wait a further 2 to 3 working days for my refund. This is pathetic!