1 reviews | Active since Sept 2017
waiting in long queues
yesterday 06.09.2017 I visited Absa Bank Alexandra branch JHB.
I was at Absa bank for immediate notice to get cash, queued about 15mins for customer service but I don't have a problem with that because I was assisted by one of the consultants she sent me to pensioners queue for withdrawal which is Teller 1 , then I queued after 10mins in the queue (pensioners queue) the lady by the name of ANELISIWE MBAM announced that she is only dealing with deposit not withdrawal.
What irritate mostly is that she only announced after 10mins, can you believe firstly i queued for customer service secondly pensioners queue now telling me to join another queue . Anesiwe Mbam POOR SERVICE
Dear Customer
Thank you for bringing this matter to our attention. Apologies for having experienced such bad service. The staff member could have gone to the teller and inform her that you are coming to her because now your valuable time was wasted. We will address the issue with the branch.
Again we sincerely apologise for the inconvenience caused to you.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Thank you for bringing this matter to our attention. Apologies for having experienced such bad service. The staff member could have gone to the teller and inform her that you are coming to her because now your valuable time was wasted. We will address the issue with the branch.
Again we sincerely apologise for the inconvenience caused to you.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,