Waiting forever for feedback

I app**** online for the credit card on the 4th of Jan 2016, while busy with the application the system kicked me out before copying the reference number and I was unable to continue with that application and then I made another application on the same day and I was asked for the documents of which I sent on the 5th of January and I even got a notification from credit bureau that Virgin money did a credit check on me, almost two weeks passed and I phoned the call centre for feedback and I was told that I need to accept the quotation for the first application of which they gave me the ref number but when I tried the system told me that the quotation has expired. now I would like to know what is happening with the second application I made on that same day of which the documents were asked and I submitted? please can someone give some feedback.