Waiting for nearly hour to report possible *****

Today when I wanted to pay a beneficiary on internet banking, I got a message my account is locked because I performed a sim swap. I contacted the ***0 number for internet banking and they transferred me to the risk / ***** section. I hold the line for nearly 20 minutes and then I put the phone down because I only got the message please be patient your call will be transferred to the next available consultant. I called the same number again, again they transferred me to the ***** / risk section. Again, same story. Again for about 20 minutes. No answer. And then the consultants at internet banking is telling me it is my own risk if money is ****** from my account.<br> <br> Then I called the ****** bank cards number and to hear from them that they will transfer me after I told them that the ***** / risk department is not picking up and I was holding the line for ages. <br> <br> Called the internet banking number again, complained about the bad service, my airtime being wasted and I still need to take the risk for the possible ***** on my account. I told the consultant that she should take my number and ask the manager of the ***** / risk department to call me. They can't call their client<br> <br>