AS
Anette S
1 reviews | Active since Dec 2019
17 Jul 2020, 11:53
Waiting for my small winning lotto payout
I did complain about playing lotto through Absa but even though I won a few rand they never paid me or my husband who also played through Absa After complaining about this on Hellopeter I received a ref no and that was it NOTHING else has been done about this
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Absa's replyOfficial
17 Jul 2020, 12:16Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply17 Jul 2020, 12:16
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd