Waiting for my refund

I did call the call center beginning of Jan 2015 and spoke to Lebo and he gave me a quote that i like and we did the paperwork and i ask him to sent me the papers as proof that i'll be covered by Idirect from 01 Feb 2015 and for me to cancel my existing insurance.<br> <br> I've waited and even forgot about them..then on the 23 Jan, i did call the cc and spoke to Isiaah and i did explain to him the situation and he immediately sent me the contract that Lebo never sent me..but i told him that is already late as my existing insurance will debit my account on 27 Jan Lebo delayed and am no longer interested.So i sent through an email to Isaiah advising that am now cancelling the policy as i cant allow 2 insurances debiting my account for the same thing.<br> Isaiah received my cancellation email and advise that he will forward to Lebo as i dnt have his email adress to sent him direct..inbetween this i was trying to call Lebo without luck and Isaiah promised to give him the message but he never evn return my calls.<br> <br> Then on the 27,02, my account was debited by Absa and Lebo promised that in 3 days time i'll get my refund which i was expecting last friday on the 30 Jan but still nothing.<br>