Waiting for my new credit card
<p>My credit card application has been approved on 26 April already. I sent in the required docs on the same day. It has now been 3 weeks and according to the call centre agents they are still reviewing and processing everything. The matter has apparently been "escalated" twice now already, which doesn't seem to make any difference. </p> <p> </p> <p>How long is this going to take because I need a credit card and am considering cancelling with you and getting one somewhere else. And please don't let an agent call me because I already know what they will tell me. </p> <p> </p> <p>Getting a little frustrated and fed up over here...</p>
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Replies (1)Absa's replyOfficial
16 May 2016, 09:50Thank you for bringing this matter to our attention. We definitely don’t want to cause you any distress or inconvenience.
One of our resolution consultants will contact you shortly to resolve your complaint.
Regards,
The Virgin Money Team
Absa's reply16 May 2016, 09:50
Official
Thank you for bringing this matter to our attention. We definitely don’t want to cause you any distress or inconvenience.
One of our resolution consultants will contact you shortly to resolve your complaint.
Regards,
The Virgin Money Team
