Waiting for feedback since last month

I did an online application for a credit card on the 03/11/15 and upon approval of my application I was asked to send documents to [Email Removed] which I did on the following day. That Friday the 06th I called to check if all neccesary documents were recieved and the person I spoke with said no documents were sent by Veronica from Adderly Street branch, I then resend on my own. Till today I have not recieved the card nor feedback and everyime I call I am being sent from pillar to post and in my suprised i was told that the application for the 3rd was cancelled and the new application was captured on the 6th, of which I have never authorised that. The agents I have mentioned they have told me that they have escalated the matter to the next dept as it now shows that all docs were recieved and they are telling different stories, making mocjkery of myself saying I must go and check the card at the branch and at the branch Veronica do little to assist me and tell me to call them by myself bcz it was done online. Today Tebogo refused to call his manager and put me online for nearly an hour but still not being able to assist me. Please resolve this and give me feedback.