waiting for estate late funds for almost 3 months

I am writing on behalf of my mom who opened an estate late account with Absa as my late dad was an Absa client.<br> on the 19th of January 2016 my mom successfully opened an estate late account at the Hillcrest branch, she was then told to wait for the funds to be transferred from my dads account to the estate late account. 6 weeks later she went back to the branch to what was going on and was told that the lady who had opened the estate late account was not in but she must wait because that lady would've already submitted the documents for the transfer.<br> today the 07th of April 2016 she goes back to the branch to follow up, only to be told that she needs to come back with all the documents AGAIN! for them to restart the process as the documents have not been submitted to the relevant department.<br> <br> I have just contacted the deceased estate department to find out how long the process or the payment supposed to take and they assured me that if the branch submits all the documents correctly the transfer should only take a few days.<br> <br> Please can Absa explain why an unemployed widow who is still grieving the loss of her husband has to wait for almost 3 months for her husbands funds???!!!