Waiting for an answer

I lodged a claim with Absa Insurance Company for damage to my home. This was in March 2017. After sending 3 different assessors over a period of two months to inspect the damage at our house, things went deadly silent. No feedback, no responses to my numerous phone calls. I have never seen a claim take so long to be sorted. Even if the outcome is negative, I should still receive some sort of communication in this regard.