RW
Rowena W
1 reviews | Active since Mar 2009
20 Oct 2015, 10:14
Waiting for a refund since July 2015
I changed rewards for a R55.00 airtime value on 23 July 2015. The rewards balance decreased but I never received the airtime or a refund for the R55.00. I called the call centre to sort this out - nothing happened ever since. I just want to be refunded with the R55.00 that now seemed to disappear into thin air. I wonder how many clients this happens to? & what if it was a R500.00???
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Absa's replyOfficial
20 Oct 2015, 11:27Hello rowena,
Dear Customer
We have received your query but due to the omission of your personal/account information, we have sent you an e-mail to your personal e-mail address to request same. We will investigate the matter as soon as the requested information is received.
Kind regards
Dansig Boyce
Group Customer Care
Absa Bank Ltd
Dear Customer
We have received your query but due to the omission of your personal/account information, we have sent you an e-mail to your personal e-mail address to request same. We will investigate the matter as soon as the requested information is received.
Kind regards
Dansig Boyce
Group Customer Care
Absa Bank Ltd
Absa's reply20 Oct 2015, 11:27
Official
Hello rowena,
Dear Customer
We have received your query but due to the omission of your personal/account information, we have sent you an e-mail to your personal e-mail address to request same. We will investigate the matter as soon as the requested information is received.
Kind regards
Dansig Boyce
Group Customer Care
Absa Bank Ltd
Dear Customer
We have received your query but due to the omission of your personal/account information, we have sent you an e-mail to your personal e-mail address to request same. We will investigate the matter as soon as the requested information is received.
Kind regards
Dansig Boyce
Group Customer Care
Absa Bank Ltd