Waiting for a correction where Absa STOLE money from me with a debit order

In March I app**** for a STUDENT credit card to make my flight bookings a little easier. Your USELESS , *********** staff issued me with a NORMAL credit card (still have no idea how I passed the creditcheck)and in April deducted costs from my OTHER savings account. I went to query this in April and after discussing this with staff they called me to say a journal entry has been made and the credit card has been stopped and the money would reflect, WHICH IT HASN'T . I have been waiting over a MONTH for my money. I want the amount that was deducted plus the intrest I lossed due to ABSA'S NEGLIGENCE. Your staff are so unprofessional, the lady who helped me stopped me while I was explaining my situation to her to take a call from her son. How the **** is that even allowed? She told me she can't fix the problem now because the manager wasn't there . I asked her when will she do it and she said "maybe tomorrow when I have time". Knowing of the "i-dont-care" attitude Absa has, I asked her to give me proof that this was going to happen. She then started to yell at me! I have never in my life received such service. Needless to say I moved my funds to Capitec. Now all I have to wait for is my MONEY ABSA STOLE before I can close my account with Absa and be rid of your disgusting, dishonest and disappointing service! This happend at the Mooi River Mall in Potchefstroom.