KO
Kobus O
1 reviews | Active since Mar 2010
08 Jan 2021, 15:58
Waiting and Waiting and Waiting...
ABSA says "we are here to help". They also say "We're always here to answer any questions you might have. You can call, email or arrange for us to contact you". However, that is not the case. How long does it take to answer your customers' questions. Why should it take more than a day to respond, let alone answer.' I guess no response is also an answer.
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Absa's replyOfficial
11 Jan 2021, 11:41Dear Kobus,
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***6 . I will be in touch within the next hour to provide you with my specific contact details as well as a request for additional information.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply11 Jan 2021, 11:41
Official
Dear Kobus,
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***6 . I will be in touch within the next hour to provide you with my specific contact details as well as a request for additional information.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd