Waiting 7 days for my balance on my credit card

I have been phoning and emailing Absa Johannesburg for 7 days asking for a balance on my credit card<br> I get different stories from every consultant it will take 3 days or they will be sending you your balance and it is now another week and nothing FROM ABSA<br> I am trying to find a final settlement amount with Absa..I contacted other banks and they were so kind enough to give me COMPROMISE settlement amount to assist me in paying off my account . THey gave me an amount on the phone in 5 minutes and emailed me immediately and I have accepted their offer. as I am trying to consolidate my debt <br> <br> I hope ABSA CAN OFFER THE SAME SETTLEMENT FOR ME and please contact me BY TODAY