Waiting 52 minutes for a replacement debit card!

I arrived at ABSA Knysna and received my ticket at 10:58 am this morning. I was the only person in the waiting area when I arrived, yet had to wait until 11:42 before being called to a customer service consultant! I requested assistance from the reception area and was told I would just have to wait and was then ignored after that.<br> I was only able to leave the bank at 11:49! I think this is completely unacceptable! The entire process could have been completed in under 10 minutes from walking in the door, yet NO ONE was willing to help me! Very disappointed in ABSA!!!