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Chantelle H
1 reviews | Active since Sept 2012
19 Feb 2025, 08:36
Waiting 4 weeks for Paid up letter
We paid up our VAF acc 4 weeks back with debt review. We still do not have a paid up letter. This is frustrating. Every time we call tgey say two days en then when I call they say its with termination and closure and have to call after two days again.
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Absa's replyOfficial
19 Feb 2025, 08:59Dear Chantelle Hooley Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***5. Kind regards,Group Customer CareRezona Louw
Absa's reply19 Feb 2025, 08:59
Official
Dear Chantelle Hooley Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***5. Kind regards,Group Customer CareRezona Louw